Services We Offer
Call Center Support
By efficiently managing support, leads, and technical issues at our call center, we maximize customer satisfaction and deliver exceptional service.
Email Support
Enhance client satisfaction with our fast, friendly, and solutions-driven email support.
Custom Technical Support
Receive personalized tech support, custom software development, and expert solutions to ensure your systems run seamlessly.
Medical Support
Optimize your healthcare operations with our expert support for patient management, EHR systems, and medical software, ensuring both efficiency and compliance.
Live Chat Support
Elevate your customer service with our reliable live chat support services. Reduce support costs while delivering fast, efficient assistance to your clients.
Back Office Support
Focus on your core business operations and leave the administrative tasks to us. We’ll manage everything from data handling to inventory management.
Ticket Handling
Boost client satisfaction by optimizing your customer support processes. Our efficient ticket management services ensure timely and effective assistance.
Digital Marketing Support
Boost your online presence and engage customers with our comprehensive digital marketing services, including social media management, SEO, PPC advertising, and email marketing.
About Us
Major motivators for outsourcing
- Cost Savings: Reducing operational costs by leveraging lower labor costs in other regions.
- Focus on Core Competencies: Allowing companies to concentrate on their primary business activities while outsourcing non-core functions.
- Access to Expertise: Gaining specialized skills and knowledge that may not be available in-house.
- Scalability: Easily adjusting resources and services based on business needs without the complexities of hiring or training.
- Increased Efficiency: Streamlining processes and improving productivity through dedicated teams.
- Risk Management: Sharing or transferring risks associated with certain functions to third-party providers.
- Time Zone Advantages: Utilizing global time differences to provide round-the-clock services and support.
3-Step Easy Process
Consultation
Engage with the client to understand their needs, outline our services, and collect the essential information and documents.
Service Agreement
Outline specialized services that cater to the client's unique financial and accounting needs. Each offering is designed to provide optimal support and solutions.
Delivery
Work closely with the client to ensure a smooth transition while addressing their specific requirements. Our goal is to provide support every step of the way.
The world's most innovative companies use Telelinks Communication
Why Choose Us
Data Privacy & Security
We comply with rigorous standards for data privacy and security, including GDPR, ISO 27001, ISO 9001, HIPAA, SOC 2, PCI DSS, and more. Our commitment ensures that all data is kept safe and secure.
Flexibility is How We Operate
Every customer care interaction is unique, reflecting the distinct nature of each business. That’s why we pride ourselves on our adaptability to meet your specific needs.
Humans First
How would you feel if a bot were trying to resolve your issue? It often lacks the personal touch, right? That's why we hire only empathetic humans who genuinely understand and connect with your needs.
Omni-Channel Approach
Our omnichannel approach encompasses chats, emails, calls, videos, tickets, social media, and tasks. No matter how you describe your company’s requirements, we can identify the right individuals to meet them effectively.
Language-Diversity Agents
The majority of our agents are experienced and dedicated. Most of them speak two or three languages.
24/7 a week, 365 days a year
Use Digital Elites crew to stay in touch with your clients over vacations and weekends.
Testimonials
"Partnering with this team for Call Center Support has been an incredible decision. Their agents are professional, friendly, and handle customer queries with great efficiency. Our customer satisfaction has improved significantly!"
